Refund policy

REFUND & RETURN POLICY

What we can accept

Because cosmetics are personal care products, we are unable to accept returns or exchanges for change of mind, or for items that have been opened or used.

We will replace or refund an item that arrives:

• damaged in transit

• defective or faulty

• incorrect — the wrong product or shade

• past its expiry date

Timeframe

Requests must be raised within days of receiving your parcel.

How to request

Email [CS EMAIL] with:

• your order number

• proof of purchase

• clear photos of the item and its packaging

An unboxing video makes claims much faster to process. We recommend recording one when your parcel arrives.

Not eligible

Free gifts, samples, and promotional items cannot be returned or exchanged. [STATE WHAT HAPPENS TO A BUNDLE DISCOUNT WHEN PART OF A BUNDLE IS RETURNED.]

Bought from a store or another platform?

Products purchased from Watsons or any other retail partner are covered by that retailer's own returns policy and must be returned to the store of purchase. We're unable to process these directly.

The same applies to purchases from [SHOPEE / LAZADA / TIKTOK SHOP], which follow each platform's own resolution process.

Refunds

Approved refunds are issued to [YOUR ORIGINAL PAYMENT METHOD / STORE CREDIT] within [X] business days of approval. Your bank or payment provider may take additional time to reflect the amount.

Return shipping

Where the fault is ours, we shoulder return shipping. [STATE WHAT HAPPENS OTHERWISE.]

Your rights

Nothing in this policy limits your rights under the Consumer Act of the Philippines in respect of defective or misrepresented goods.